Cancellation Policy

1. Customer Cancellations

• More than 48 hours before: Free cancellation. Full refund.
• 24 to 48 hours before: 50% of the activity cost will be charged.
• Less than 24 hours or no-show: No refund. 100% charge applies.

2. Weather Cancellations

If an activity is cancelled due to severe or unsafe weather conditions, we will offer free rescheduling or a full refund, at the customer's choice.

3. Operator Cancellations

If Caribbean Adventure RD or the tour operator cancels an activity for any reason, the customer will receive a full refund or the option to reschedule at no additional cost.

4. Changes and Rescheduling

• Date changes are subject to availability.
• Change requests must be made at least 24 hours in advance.
• One date change is allowed free of charge. Additional changes may incur fees.

5. Refunds

Approved refunds will be processed within 5 to 10 business days to the original payment method.

6. Group Bookings

For group bookings (10 or more people), special cancellation policies apply. Please contact us directly for specific terms.

7. Contact for Cancellations

To cancel or modify a booking, contact us via:
📞 Phone / WhatsApp: (+1) 809-974-3407
✉️ Email: juniormarte67@gmail.com